Returns & Exchanges

At WiseTimepiece, we want you to be completely satisfied with your luxury accessory; therefore, we offer a 30-day return policy for items in their original, unworn condition. Please ensure all original packaging and protective films are intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Carefully place the timepiece in its original presentation box and secure it within a sturdy shipping carton to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our specialists verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.